SHIPPING POLICY


PREFERRED DELIVERY METHOD

Unlike many mail order companies, 53x11 Coffee does not attempt to make a BIG profit on shipping charges. Shipping rates for all packages are calculated based on weight and processed with the most inexpensive method, either USPS Priority Mail or FedEx Express Saver 3 Day shipping. FREE shipping is offered on orders over $100. With countless shipping methods available in the marketplace, we have determined that FedEx Express Saver 3 Day as well as USPS Priority Mail offer the very best combination of rates, security, and expedited transit times for delivering your fresh roasted coffee.*

SHIPPING RATES
Shipping rates for all packages are calculated based on weight and shipped with inexpensive flat rate charges for both USPS Priority Mail and FedEx Express Saver 3 Day shipping. Depending on final package weight you will have the option to choose live quoted USPS rates or choose a convenient FedEx Express Saver 3 Day rate ($7.95 or $10.95). FREE shipping is offered on all orders over $100!


*HOW LONG WILL MY ORDER TAKE?
Orders are usually shipped within 1-3 business days after receipt. Delivery time is 1-3 days for Priority Mail and 3 business days for FedEx Express Saver; however, these delivery time frames are not guaranteed. Priority Mail is typically delivered within two days domestically, but there are exceptions. Weather events or other circumstances may extend advertised delivery times by up to four days.


LOST PACKAGES
If USPS or FedEx tracking shows that your package has been delivered, but you can't locate it, please contact us within ten days of the stated delivery date so that we can schedule a follow-up. If USPS or FedEx are unable to locate the package at that time, we will assist you in replacing the order. However, if you don't contact us within the ten-day time frame, we are not liable for the lost package.

EXCEPTIONS TO THE 53X11 COFFEE PREFERRED DELIVERY METHOD
APO/FPO: Transit times vary greatly once the package is delivered from the USPS into the military mail system, at which time we are unable to track the package. Please allow up to four weeks for delivery. You will be charged either current USPS Priority Mail rates based on weight, or if possible, a $12.95 APO/FPO Priority Mail Flat Rate Box will be used. (Size Restrictions 12"x12"x5 1/2")

CANADA AND INTERNATIONAL ORDERS
53x11 Coffee currently ships throughout the U.S. and to Canada. We are not configured to ship to any other international locations at this time. Shipments to Canada are sent via USPS Priority Mail International, and actual shipping costs will be calculated on the website during the checkout process. Shipping charges do NOT include Canadian or provincial duties, taxes, or other applicable fees. Please check with your local customs agency or the appropriate government offices to clarify possible charges.


Please Note: If customs refuses delivery of your package and returns it to 53x11 Coffee, we will apply a credit for the dollar amount of the product returned to us. Shipping charges are non-refundable and won't be credited to your account. Additionally, if for some reason customs holds your package for customer pickup/payment, we are no longer responsible for the package at that time. We appreciate your understanding.


HOW LONG WILL MY INTERNATIONAL ORDER TAKE?
USPS advertises a delivery time of 6-10 days for Priority Mail International service. However, those time frames are not guaranteed. Most of the time, Priority Mail is delivered within eight days internationally, but there are exceptions. Weather events or other circumstances may extend advertised delivery times by up to four days.


IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT US:
Email: orders@53x11Coffee.com
Phone: 1.855.GET.5311
Fax: 1.406.862.4543
Mail: 53x11 Coffee, 4952 Whitefish Stage Rd, Whitefish, Montana 59937