HOW DO I RETURN AN ITEM?
offer a 100% Satisfaction Guarantee. If you are not completely
satisfied, you may return the remainder of the product within 30 days of
delivery for a full refund or exchange. You do not need a return number
or authorization to send in a return.
to the 30-day return policy: Aside from trying on an item for fit (with
protective undergarments), all clothing and soft good returns must be
in new and salable condition, with original tags attached, and enclosed
in the original packaging. Clothing and soft good items do not qualify
for a return or exchange if they have been used, washed, or had the
original tags removed.
enclose a copy of your order receipt, with instructions noting whether
you would like a return or an exchange, as outlined on the back of your
printed order receipt. Returned items should be returned in their
original product packaging. When requesting an exchange, please make
sure to note any new sizes or flavors to ensure that you are sent the
desired exchange item(s).
send your return information and merchandise to the name and address
below. You are strongly encouraged to utilize a shipping service with
4952 Whitefish Stage Rd
Whitefish, MT 59937
original shipping fees are non-refundable, and the cost incurred on
your return shipment is at your expense. However, the cost of shipping
exchange items back to you will be covered by 53x11 Coffee.
apologize, but all sales of clearance, closeout and special order items
are final. As such, 53x11 Coffee does not accept returns or exchange
requests for clearance, closeout, or special order items.
RECEIVING A REFUND
The time required for you to receive a refund will depend on the following factors:
1 to 10 business days for us to receive the return shipment from your shipper.
1 to 3 business days for us to process your return.
3 to 10 business days for your bank or credit card company to process the refund request.
note: If customs refuses delivery of your package and returns it to
53x11 Coffee, we will apply a credit for the dollar amount of the
product returned to us. Shipping charges are non-refundable and won't be
credited to your account. We appreciate your understanding.