HOW DO I RETURN AN ITEM?


We offer a 100% Satisfaction Guarantee. If you are not completely satisfied, you may return the remainder of the product within 30 days of delivery for a full refund or exchange. You do not need a return number or authorization to send in a return.


*Exception to the 30-day return policy: Aside from trying on an item for fit (with protective undergarments), all clothing and soft good returns must be in new and salable condition, with original tags attached, and enclosed in the original packaging. Clothing and soft good items do not qualify for a return or exchange if they have been used, washed, or had the original tags removed.

RETURN INSTRUCTIONS 
Please enclose a copy of your order receipt, with instructions noting whether you would like a return or an exchange, as outlined on the back of your printed order receipt. Returned items should be returned in their original product packaging. When requesting an exchange, please make sure to note any new sizes or flavors to ensure that you are sent the desired exchange item(s).

Please send your return information and merchandise to the name and address below. You are strongly encouraged to utilize a shipping service with tracking capability.

53x11 Coffee Attn: Returns/Exchanges
4952 Whitefish Stage Rd
Whitefish, MT 59937

The original shipping fees are non-refundable, and the cost incurred on your return shipment is at your expense. However, the cost of shipping exchange items back to you will be covered by 53x11 Coffee.

NON-RETURNABLE ITEMS 
We apologize, but all sales of clearance, closeout and special order items are final. As such, 53x11 Coffee does not accept returns or exchange requests for clearance, closeout, or special order items.

RECEIVING A REFUND 
The time required for you to receive a refund will depend on the following factors: 1 to 10 business days for us to receive the return shipment from your shipper. 1 to 3 business days for us to process your return. 3 to 10 business days for your bank or credit card company to process the refund request.

INTERNATIONAL RETURNS
Please note: If customs refuses delivery of your package and returns it to 53x11 Coffee, we will apply a credit for the dollar amount of the product returned to us. Shipping charges are non-refundable and won't be credited to your account. We appreciate your understanding.